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Your r377 account wallet connects directly to Nagad and Rocket, so funding your balance and moving money out follows the same steps each time you return. Access is subject to your local law and eligible regions.
Open the deposit section from your account dashboard — it sits in the main navigation once you are signed in. From there, pick Nagad or Rocket as your funding method. The fields shown in that screen are the ones that apply to your account, so follow them exactly rather than working from memory of a previous session. Enter the amount, confirm the transfer from your mobile wallet, and the credit appears in your account balance. If the screen shows a reference number after you confirm, keep it — you will need it if you ever need to match the wallet debit to the account record. We do not publish fixed processing windows, so use the status shown in your account history as the source of truth.
Go to your account area and select the deposit option. The payment methods available to your account are listed there.
Select your preferred mobile wallet. The screen shows the transfer details specific to your account session.
Type in the amount you want to add, then approve the transfer from your Nagad or Rocket app. Follow any verification step your wallet requires.
Once the transaction completes, your balance updates in the account area. The deposit entry also appears in your transaction history.
Withdrawals go back to the same mobile wallet you used to deposit, which keeps the account path short. Head to the withdrawal section inside your signed-in account area. The form shows the payout methods your account supports — select Nagad or Rocket, whichever applies. Enter the amount you want to move out, and complete any identity or wallet-ownership check shown on that screen. We do not publish a fixed payout window, so once you submit the request, track its progress through the status label in your account history rather than by waiting for a fixed time. If the status stays at pending longer than you expect, the support route in your account area is the right place to raise it — keep your wallet reference number and the request timestamp ready when you do.
Find the withdrawal option in your account menu while signed in. The payout methods shown there are the ones configured for your account.
Choose Nagad or Rocket. The account screen shows the wallet details linked to your profile.
Type the withdrawal amount, complete any verification step the screen shows, then confirm the request.
Your account history shows the current status of the request. Use that label, not an assumed time, to judge whether the transfer is on track.
Before a withdrawal can be processed, your account may need to pass an identity or wallet-ownership check. The fields and documents you need to supply are shown inside your account area — we do not publish a fixed list here because the steps can vary depending on what your account already has on record. When the check screen appears, read each field carefully and submit only what it asks for. Uploading an unclear image or entering details that do not match your wallet registration are the most common reasons a check takes longer than expected. If a step is unclear, the account support route is available inside your signed-in session.
Any pending verification step appears as a prompt inside your signed-in account. Follow the fields and instructions shown on that screen exactly.
The name and number you enter should match what is on file with your Nagad or Rocket wallet. Mismatches are the most common cause of delays.
Submit only the documents the account form requests. Clear, readable images process more smoothly than compressed or cropped ones.
If a step is unclear or a check stays open longer than expected, use the support option inside your account area and keep your reference details handy.
Deposits and withdrawals run through the mobile wallet rails configured for Bangladesh accounts. Nagad and Rocket are the two verified routes on r377. Availability depends on your local law and eligible regions.
Deposit and withdraw via your Nagad mobile wallet account.
Fund your balance or request a payout through Rocket.
Your r377 balance sits in your account wallet and reflects confirmed deposits.
Bank transfer availability depends on what is shown in your account area.
Every deposit and withdrawal creates two records: one in your Nagad or Rocket transaction history and one in your r377 account history. When you need to check whether a transfer landed correctly, compare the reference number from your wallet app against the entry in your account history. The status labels in both places should align once the transaction settles. Keep a note of the wallet reference and the time of transfer for any transaction you want to follow up on — these are the two details the support team will ask for first.
Nagad and Rocket both generate a reference code for each transfer. Copy or screenshot this immediately after you confirm a deposit or withdrawal request.
Your r377 account history lists each transaction with a status label. Pending means the transfer is still being processed; completed means the balance has updated.
Compare the time shown in your wallet app against the time in your account history. A gap between the two is normal during processing; a long gap with no status change is worth raising with support.
For any transaction you plan to follow up, keep the wallet reference, the amount, the timestamp, and a screenshot of the confirmation screen. These four details cover what support needs.
Our account system is set up so that your balance and payment details stay tied to the identity you registered with. Domain checks, wallet ownership steps and a published support route work together to keep your account accessible only to you. If something looks wrong — a login you did not initiate or a transaction you do not recognise — the support path inside your account is the fastest route to flag it.
Always access your account through the r377 domain. Bookmark the address directly from your browser so you are not relying on a link sent by a third party to land on the right page.
Withdrawal requests are matched against the wallet details on your account. This step means payouts go to the wallet you registered, not to an unverified number, so keeping your wallet details current matters.
Your account may prompt an identity check before processing certain requests. Follow the fields shown on that screen and supply only what is asked — this step protects your balance from unauthorised withdrawal requests.
The account support option inside your signed-in session is the published route for any banking question. For unrecognised transactions or access problems, use that route with your reference details ready.
Answers to the account and payment questions we hear most often from Bangladesh.
Nagad and Rocket are the verified deposit routes for Bangladesh accounts. The deposit screen inside your signed-in account shows the methods available to you. Availability depends on your local law and eligible regions.
Go to the withdrawal section in your account area while signed in. Select your wallet, enter the amount, complete any verification step shown on screen, and submit. Track the progress through the status label in your account history.
Check the status label in your account history first. If the entry is still showing as pending, the transfer may still be processing. Keep your Nagad or Rocket reference number ready in case you need to raise it with support.
The fields and any document requirements appear in your account area when a check is needed. Match your details to your wallet registration exactly. Contact account support through your signed-in session if a step is unclear.
Withdrawals are processed to the wallet details linked to your account. If you need to update your wallet information, check the account settings screen for the option and follow the verification steps shown there.
Keep the wallet reference number, amount and timestamp for the transaction in question. Then use the support option inside your signed-in account area to flag it. The reference details are what the team needs to investigate quickly.