These terms set out the rules that apply when you open an account on r377, deposit through Nagad or Rocket, and use the lobby. Access to r377 depends on your local law and whether your region is eligible — read these terms before you start.
Account eligibility applies
Nagad & Rocket covered
Governed by local law
Applies from first login
POLICY POSTURE
How These Terms Govern Your Account
By creating an account on r377 and completing your first deposit — whether through Nagad, Rocket or another supported local payment method — you confirm that you have read and accepted these terms in full. These terms apply to every session: from account registration, through wallet funding, to any withdrawal request you submit. They cover how we handle account data, how disputes are raised, and what we expect from you as an account holder. Where a conflict arises between a promotional notice and these terms, these terms take precedence. r377 may update these terms at any time. When we do, the revised version is published on this page with a note at the top. Continuing to use the account after a revision means you accept the updated terms. If a clause here depends on local legislation or regional eligibility — for example, rules around which payment rails are permitted — that eligibility is determined by the law applicable in your region. We do not represent that access is lawful in every jurisdiction; that judgment rests with you.
Nagad
Rocket
bKash
Account wallet
Local payment rails
WHAT IS COVERED
Scope: What These Terms Do and Do Not Cover
These terms apply specifically to your r377 account relationship — what is included, what sits outside this policy, and where the boundary lies between our obligations and yours. Each area below reflects a distinct part of the account experience.
Account Access
These terms cover how your account is opened, verified and maintained. They set the conditions under which access can be suspended or closed, and what you need to do to keep your account in good standing from your first login onward.
Transactions
Deposits and withdrawals processed through Nagad, Rocket or other configured payment routes fall within this policy. Transaction records visible in your account wallet are governed by these terms, including how errors or disputes on those records are handled.
Site Content
Game titles, lobby copy, promotional notices and all content published on r377 are covered by these terms. This includes how we may update content, remove titles from the lobby or change how a feature is displayed without advance notice.
Third-Party Services
Payment providers, game studios and any external service linked from r377 operate under their own terms. We are not responsible for the policies, availability or conduct of third-party services — your relationship with them is separate from your r377 account terms.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-sided. There are specific steps you can take at any point to review your account standing, correct information we hold about you, or raise a concern formally. Your account dashboard shows a transaction log covering every deposit and withdrawal — including payments made through Nagad and Rocket — which you can check at any time after login. If something in that log looks wrong, the correction path starts with a support request, not an assumption. Account details like your registered contact number or linked wallet can be updated through the account settings section; some changes may require identity verification as described in the relevant settings screen. For anything that sits outside what the account panel can handle — a policy question, a dispute about a recorded transaction, or a request to close your account — a formal support route is available. We aim to acknowledge every formal request and respond through the same channel you used to submit it.
Review Your Records
Your signed-in account area holds a full log of transactions, session history and wallet movements. Open it after any Nagad or Rocket deposit to confirm the record matches what your wallet shows.
Correct Account Details
If your registered phone number, email or linked payment details are wrong, update them in account settings. Changes that affect wallet access may require you to complete the verification step shown on that screen.
Raise a Formal Question
Any question about how these terms apply to your specific situation can be submitted through the support contact paths listed on this page. Keep your account ID ready — it helps us locate your record without delay.
Request Account Closure
You can request that your account be closed by contacting support directly. Any confirmed wallet balance at the time of the request is subject to the withdrawal conditions set out in these terms.
CONTACT THE TEAM
How to Reach Us About These Terms
If a clause in these terms is unclear, or you need to raise a formal question about your account, use one of the contact routes below. We only list channels that are visibly active on the site — no invented lines, no promised response windows we cannot stand behind.
Live Chat
The live chat widget is accessible from within your signed-in account. Use it for questions about your wallet balance, a recorded transaction or how a specific term applies to your account situation.
Email Support
For formal requests — including corrections to account data, disputes about a transaction or a question about account closure — email support is the documented route. Find the address in the Contact section of the site.
Help Centre
The on-site help section covers common account questions, including how these terms relate to deposits via Nagad and Rocket, transaction records and the account closure process. Check it before opening a new support request.
HOW WE HANDLE THIS
Policy Handling: Data, Cookies and Account Security
We want to be clear about what we collect, how long we hold it, and who to contact if you want something changed. These are not abstract commitments — each point maps to something you can act on through your account or by contacting support.
Data We Hold
Account registration data, transaction records tied to Nagad or Rocket payments, and session logs are held for the period required by the applicable terms and any relevant local law. You can request a summary of what we hold by contacting support.
Cookies and Session Tracking
We use session cookies to keep you logged in across pages and to remember your lobby position if you switch between mobile browser and a desktop session. Cookie preferences can be reviewed in your browser settings at any point.
Account Security
Your account credentials are your responsibility to protect. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support immediately using the live chat route and follow the verification steps shown to you.
Requesting Changes
To correct data we hold, update a linked wallet or close your account under these terms, contact support through email or live chat. We confirm every change through the same channel used to request it, so keep an eye on that inbox.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how our terms work, what they cover, and what you can do if something needs clarifying.
Do these terms apply from the moment I create an account?
Yes. Creating an account on r377 and proceeding past the registration step means you have accepted these terms. They apply to every action from that point — including your first Nagad or Rocket deposit and all sessions that follow.
How will I know if the terms have been updated?
When these terms change, we publish the revised version on this page. A notice at the top of the page indicates that an update has been made. Continuing to use your account after a revision is published counts as acceptance of the new version.
What happens if I disagree with a term that has been updated?
If you do not accept a revised term, the appropriate step is to stop using the account and contact support to request closure. Any remaining wallet balance at that point is subject to the withdrawal conditions set out in the version of the terms you accepted at registration.
Are my Nagad and Rocket transactions covered by these terms?
Yes. Deposits and withdrawals processed through Nagad and Rocket are governed by these terms. Your account transaction log records each payment, and any dispute about a recorded amount should be raised through the support contact routes listed on this page.
Can I request a copy of the data r377 holds about my account?
Yes. Submit a request through email support with your account ID. We will confirm receipt and provide a summary of the data held under your account within the timeframe applicable under the terms and relevant local law in your region.
Does local law affect whether these terms apply to me?
Access to r377 and the applicability of specific clauses depend on the law in your region. We do not confirm that access is lawful everywhere. It is your responsibility to check whether using this platform is permitted under the law applicable in your location.